1. I submitted my notes, when do I get paid? You get paid approximately 4 weeks after you submit your session notes into Providersoft


  1. What are the rates (rates for ongoing care are the same for both NYC & Westchester cases)?

Ongoing Care:

  1. ABA/SI/FT/SW Provider - As an employee (W2): $60 per 60-minute session and $50 per 30-minute session; As a DOH approved independent contractor (W9): $70 per 60- minute session and $55 per 30-minute session.

  2. ST/OT/PT Provider - As an employee (W2): $55 per 30-minute session; As a DOH approved independent contractor (W9): $63 per 30-minute session

  3. OTA - As an employee (W2): $48 per 30-minute session Evaluations:

  4. SI Evaluators - $175 monolingual; $200 bilingual

  5. ST/OT/PT Evaluators - $160 monolingual; $200 bilingual

  6. Psychological Evaluations - $160 monolingual; $200 bilingual


  1. How do I access my paystubs?

Send your request to Payroll.brightfuture@gmail.com and a link will be sent to you, providing you access to Primepay


  1. Why does my paystub show a different cycle?

Your paystub should show the corresponding cycle for your payment UNLESS you submitted late, then it will show the current cycle


  1. How do I see my full payment for a cycle?

a. Log into Providersoft , click on Providers tab

b. Enter your name, click on Search

c. Click on your name

d. Click on Sessions Tab

e. Input the appropriate date range you are interested in and click Search

  1. Why are my deductions so high?

The amount of taxes withheld is based on information you submitted on your W4

a. Your filing status

b. Number of allowances you are qualified to take


  1. How can I change my direct deposit?

a. Submit your Official Bank’s direct deposit form OR

b. Use link: https://primepay.com/resources/forms-calendars and download Primepay forms-Direct Deposit

c. Fill out form and submit to payroll.brightfuture@gmail.com


  1. How can I change my tax withholdings?

Request a W4 form to fill out and return from hrdept.brightfutureforthechildren@gmail.com OR payroll.brightfutureforthechildren@gmail.com


  1. Why are my claims still pending in Providersoft?

There could be several reasons why your claims are still pending in Providersoft.

a. You submitted the claim after the Cut Off/Deadline

b. There is an issue with the session note and it was denied for various reasons. Common reasons for Denials are overlapping times with yourself or another Provider; there is a mandate issue or no more authorizations left etc.


  1. I received a notification about a denied claim, what do i do?

If you are not clear on reasons for Denial, you should immediately get additional clarification from the person sending information on denial AND immediately begin to resolve the issue. This will avoid Delayed Payments to you.


  1. How do I know a session claim was paid?

a. Log into Providersoft , click on Providers tab

b. Enter your name, click on Search

c. Click on your name

d. Click on Sessions Tab

e. Input the appropriate date range you are interested in and click Search


  1. What happens if my notes don't match the claim data I entered in Providersoft?

Go over each note and ensure that what you meant to enter is what you actually entered in Providersoft;

It could mean that what you entered was rejected in Providersoft and should be re-entered with the appropriate corrections