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Who is the casemanager (CM)?

I was just assigned a case, why is a report already due?

An SC contacted me directly, what do I do?

There may be times when the service coordinator may reach out to you, the therapist, directly and that is fine, but if there is information that is relevant to the case please inform the casemanager assigned to the case of any updates. When CMs are not informed this can have bad consequences for the agency and therapist alike. Don't assume that in telling the SC something they will in-turn tell us even if they say they will.

I haven’t received the pre-filled notes/reports. What do I do?

What is embedded coaching?